Smile and Shine Cleaning Pty Ltd – Cancellation Policy
- At Smile and Shine Cleaning Pty Ltd, we understand that plans can change. To ensure fairness to both our clients and our team, the following cancellation and rescheduling policy applies: - Notice Period: We require a minimum of 48 hours’ notice to cancel or reschedule any booking. - Late Cancellations: Cancellations or reschedules made with less than 48 hours’ notice may incur a 50% fee of the total booking amount. - Exceptions: We understand that emergencies and unforeseen events can occur. At our discretion, we may waive this fee in cases of extreme circumstances, such as severe weather conditions, medical or family emergencies. - How to Cancel or Reschedule: Please contact us directly via phone or email as soon as possible to advise of any changes to your booking. We appreciate your understanding and cooperation, which allows us to manage our schedule efficiently and continue providing quality service to all our valued clients.
Smile and Shine Cleaning Pty Ltd – Terms and conditions
Effective Date: 07/10/2025ABN: 89 691 235 168Website: www.smileandshinecleaning.auEmail: sales@smileandshinecleaning.auPhone: 0480 750 271
1. DefinitionsIn these Terms and Conditions (“Terms”):“Company” means Smile and Shine Cleaning Pty Ltd (ABN89 691 235 168).“Client” means any individual or entity engaging the Company to perform cleaning services.“Services” means the cleaning services as agreed upon between the Company and the Client, whether residential, commercial or specialised.“Booking” means an appointment for Services that has been confirmed verbally, in writing, or electronically.“Premises” means the location where Services are to be performed.
2. Acceptance of TermsBy making a booking or using our Services, the Client agrees to be bound by these Terms and Conditions. These Terms form the entire agreement between the Client and the Company and supersede any prior arrangements or communications.
3. Scope of Services3.1. The Company will perform the Services as detailed in the accepted quotation, booking confirmation, or service agreement.3.2. Any additional services requested by the Client on the day may incur additional charges and will be performed at the Company’s discretion.3.3. The Company reserves the right to decline requests that are unsafe, unreasonable, or outside the agreed service scope.
4. Client ObligationsThe Client agrees to:a. Provide safe, unrestricted access to the Premises at the agreed time.b. Ensure electricity, water, and any required utilities are available.c. Secure or remove valuables, fragile items, and personal belongings prior to service.d. Inform the Company of any hazards, special conditions, or areas requiring extra care.e. Ensure pets are secured during cleaning. If access is denied or unsafe conditions prevent completion of the Service, the booking may be treated as a late cancellation (see section 7).
5. Fees and Payment5.1. All pricing will be confirmed prior to service commencement via quotation or booking confirmation.5.2. Payment is due on completion of the service unless otherwise agreed in writing.5.3. Accepted payment methods include EFT, cash, or bank transfer.5.4. Late payments may incur additional fees or interest at the Company’s discretion.
6. Changes to Bookings
Requests to reschedule or modify bookings must be made at least 48 hours in advance of the scheduled service time. Changes are subject to availability.
7. Cancellations
7.1. The Client must provide at least 48 hours’ notice to cancel or reschedule a booking.7.2. Cancellations or reschedules made with less than 48 hours’ notice may incur a 50% charge of the total booking value.7.3. The Company may waive this fee in circumstances deemed extreme, including severe weather events, medical emergencies, or family emergencies.7.4. The Company reserves the right to cancel or reschedule Services due to unforeseen circumstances such as staff illness, unsafe conditions, or access issues.
8. Damage, Liability, and Insurance
8.1. The Company takes all reasonable care while performing Services. In the unlikely event of accidental damage, the Client must notify the Company within 24 hours of completion of the Service.8.2. The Company holds appropriate public liability insurance to cover accidental damage or injury caused directly by its staff during service delivery.8.3. The Company is not liable for:
- Pre-existing damage, wear and tear, or deterioration. - Damage due to defective or fragile surfaces, items, or materials. - Loss or damage arising from failure to provide safe access or working conditions. - Indirect or consequential loss.
9. Satisfaction Guarantee
If the Client is dissatisfied with any part of the Service, the Company must be notified within 24 hours of completion. The Company will arrange to rectify the issue promptly where reasonable and within the agreed service scope.
10. Force Majeure
The Company shall not be held liable for any failure or delay in performing its obligations due to circumstances beyond its control, including but not limited to natural disasters, extreme weather, illness, strikes, or government restrictions.
11. Termination
Either party may terminate ongoing services with at least 48 hours’ written notice.Immediate termination may occur if:
- The Client breaches these Terms;- Unsafe or abusive conditions are present; or- Payment obligations are repeatedly not met.
12. Privacy
The Company respects the Client’s privacy. Personal information collected is used solely for the purpose of providing services and will not be shared with third parties, except as required by law. See our Privacy Policy for more information.
13. Governing Law
These Terms are governed by the laws of New South Wales, Australia. Any disputes shall be resolved in the appropriate courts or tribunals within that jurisdiction.
14. Amendments
The Company may update these Terms from time to time. The most recent version will always be available on our website. Continued use of our Services constitutes acceptance of any revised Terms.
1. DefinitionsIn these Terms and Conditions (“Terms”):“Company” means Smile and Shine Cleaning Pty Ltd (ABN89 691 235 168).“Client” means any individual or entity engaging the Company to perform cleaning services.“Services” means the cleaning services as agreed upon between the Company and the Client, whether residential, commercial or specialised.“Booking” means an appointment for Services that has been confirmed verbally, in writing, or electronically.“Premises” means the location where Services are to be performed.
2. Acceptance of TermsBy making a booking or using our Services, the Client agrees to be bound by these Terms and Conditions. These Terms form the entire agreement between the Client and the Company and supersede any prior arrangements or communications.
3. Scope of Services3.1. The Company will perform the Services as detailed in the accepted quotation, booking confirmation, or service agreement.3.2. Any additional services requested by the Client on the day may incur additional charges and will be performed at the Company’s discretion.3.3. The Company reserves the right to decline requests that are unsafe, unreasonable, or outside the agreed service scope.
4. Client ObligationsThe Client agrees to:a. Provide safe, unrestricted access to the Premises at the agreed time.b. Ensure electricity, water, and any required utilities are available.c. Secure or remove valuables, fragile items, and personal belongings prior to service.d. Inform the Company of any hazards, special conditions, or areas requiring extra care.e. Ensure pets are secured during cleaning. If access is denied or unsafe conditions prevent completion of the Service, the booking may be treated as a late cancellation (see section 7).
5. Fees and Payment5.1. All pricing will be confirmed prior to service commencement via quotation or booking confirmation.5.2. Payment is due on completion of the service unless otherwise agreed in writing.5.3. Accepted payment methods include EFT, cash, or bank transfer.5.4. Late payments may incur additional fees or interest at the Company’s discretion.
6. Changes to Bookings
Requests to reschedule or modify bookings must be made at least 48 hours in advance of the scheduled service time. Changes are subject to availability.
7. Cancellations
7.1. The Client must provide at least 48 hours’ notice to cancel or reschedule a booking.7.2. Cancellations or reschedules made with less than 48 hours’ notice may incur a 50% charge of the total booking value.7.3. The Company may waive this fee in circumstances deemed extreme, including severe weather events, medical emergencies, or family emergencies.7.4. The Company reserves the right to cancel or reschedule Services due to unforeseen circumstances such as staff illness, unsafe conditions, or access issues.
8. Damage, Liability, and Insurance
8.1. The Company takes all reasonable care while performing Services. In the unlikely event of accidental damage, the Client must notify the Company within 24 hours of completion of the Service.8.2. The Company holds appropriate public liability insurance to cover accidental damage or injury caused directly by its staff during service delivery.8.3. The Company is not liable for:
- Pre-existing damage, wear and tear, or deterioration. - Damage due to defective or fragile surfaces, items, or materials. - Loss or damage arising from failure to provide safe access or working conditions. - Indirect or consequential loss.
9. Satisfaction Guarantee
If the Client is dissatisfied with any part of the Service, the Company must be notified within 24 hours of completion. The Company will arrange to rectify the issue promptly where reasonable and within the agreed service scope.
10. Force Majeure
The Company shall not be held liable for any failure or delay in performing its obligations due to circumstances beyond its control, including but not limited to natural disasters, extreme weather, illness, strikes, or government restrictions.
11. Termination
Either party may terminate ongoing services with at least 48 hours’ written notice.Immediate termination may occur if:
- The Client breaches these Terms;- Unsafe or abusive conditions are present; or- Payment obligations are repeatedly not met.
12. Privacy
The Company respects the Client’s privacy. Personal information collected is used solely for the purpose of providing services and will not be shared with third parties, except as required by law. See our Privacy Policy for more information.
13. Governing Law
These Terms are governed by the laws of New South Wales, Australia. Any disputes shall be resolved in the appropriate courts or tribunals within that jurisdiction.
14. Amendments
The Company may update these Terms from time to time. The most recent version will always be available on our website. Continued use of our Services constitutes acceptance of any revised Terms.